OUR CUSTOMER CHARTER
At Legal Link Scotland we believe that everyone has the right to access justice. In fact, we believe accidents shouldn’t get in the way of people getting on with their lives and that making a compensation claim should be clear and simple.
We only help genuine claimants, we never cold call anyone, and we never give personal details to other organisations unless we have permission.
Our contact centre staff are based in Scotland (UK); and all our solicitor firms are personal injury specialists with membership of the Law Society and APIL (Association of Personal Injury Lawyers).
- We aim to answer calls within 10 seconds
- We will tell you about each step in the process so you know what to expect
- We will introduce you to a solicitor firm only if you decide to proceed
- Our solicitor firms will, at the earliest opportunity, tell you the likely value of your claim and how long it could take to settle
- Our solicitor firms will provide you with updates on a regular basis as appropriate
- Our solicitor firms will respond to telephone or emailed queries within 1 business day and letter queries within 3 business days
If, for any reason, your claim cannot proceed, our solicitor firms will fully explain the reasons why.
Legal Link Scotland has helped thousands of clients claim compensation successfully, and without any hassle.
Why Choose Us?
Specialists in Personal injury claims for over 10 years
Successfully helping people claim thousands of pounds of compensation. Network of specialist solicitors.
Team of Expert Friendly Advisor
With our highly experienced staff and a network of specialist personal injury solicitors will walk through every step with you.
Hassle Free Claims Process
Our aim is to simplify and speed up the process. Our expert advisors will keep you fully informed every step of the way.
Home Visits Arranged
We will meet you at your home or at a time and place convenient to you.
Claims Settled in Record Time
Our aim is to settle all whiplash claims within 6 months.
We are striving for best customer service
I’m so glad I contacted Legal Link Scotland (LLS). They made my life easy after a car accident I had. I received so many calls after the accident it was so stressful. LLS made it so simple and fast, they even came out to see me to explain the whole process. And fill in all the paperwork. I was so happy with the compensation I received. If you ever need to claim don’t look anywhere else contact LLS.
I am an OAP I had an accident on a bus. I suffered serious injuries they were life changing and traumatic. I did not know anything about claiming and I was very reluctant to provide any details to anyone especially over the phone. I met a claims advisor from Legal Link Scotland (LLS) who quite simply held my hand and guided me through the process. I was so pleased with the outcome and the fact they kept me updated throughout the process. I will recommend LLS to anyone who gets involved in an accident.